Warranty & Repairs

Your HEDONE watch is warrantied for a period of two years from the date of purchase under the terms and conditions of this warranty. Our warranty covers manufacturing defects on the watch itself existing at the time of delivery of the purchased HEDONE watch. The warranty only comes into force if the warranty card is dated, fully and correctly completed and stamped by an AUTHORIZED HEDONE dealer with invoice.


This manufacturer’s warranty does not cover:

  • the life of battery
  • normal wear and tear and aging (e.g. alteration of the colour and/or material or non-metallic straps and chains, such as leather, textile, rubber, etc.)
  • any damage on any part of the watch resulting from abnormal/abusive use, misuse of crown, negligence and accidents resulting in scratches, dents, nicks, broken crystal, etc.


To have repair covered under this warranty performed, use our contact form on the Contact Us page and put “Warranty and Repair” in the subject line. In the e-mail you need to specify your address, model number, warranty card number and a detailed description of the issue.

Note that repair will be charged in the following cases, even during the warranty term.

  • Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
  • Failure or damage caused by unjustifiable repair or modification
  • Failure or damage caused by fire or water, or a natural disaster such as an earthquake
  • In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
  • If the warranty is not submitted along with the watch
  • Battery replacement
  • The case, dial, hands, crystal, watchband or other parts therefor may be replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

If purchasing from an unauthorized dealer there is a risk of receiving a timepiece that is counterfeit, used or defective. HEDONE does not honor any warranty claims that are not accompanied by the original documentation from an authorized retailer.