Returns Policy

Customer satisfaction is always on the top of HEDONE minds. If for any reason you are not completely satisfied with your purchase from HEDONE Online Store, please notify us within 14 days from the date of order arrival for processing the refund of the merchandise. Please do not return the merchandise without Return number given by HEDONE. All returned merchandise will be inspected upon arrival. The merchandise must in its original condition for a refund in original form of payment or an exchange. All merchandise can only be returned if it is in new and unused condition which has never been worn or used. Resized or modified merchandise will not be eligible for returns. Returns that are not in original condition, outside of this time frame or unauthorized returns will not be accepted.

For all returns, please be aware that any return shipping duties/taxes charged to HEDONE will be deducted from the refunded amount. You have to pay for the return postage of the merchandise. You will be responsible for the returned merchandise(s) until they reach us.



1. If you decide to return your merchandise for a refund, please contact our Customer Support and provide the following information:

  • Order number
  • Item(s) to be returned
  • Reason for the return
  • Date and time you will be available for the courier pick-up

2. After verified above information, you will receive an email with return instructions and a Return number.

3. Please fill the return form we send to your email address and email to us.

4. Please pack the completed return form together with the merchandise(s) and the original HEDONE packaging in the parcel. The return merchandise must be well protected to prevent any damages and scratches.

5. Please send the parcel to our appointed address. Customer should bear the shipping cost and taxes for returning the merchandise(s) to HEDONE and be responsible for the safety of the delivery.

6. Upon receipt of the return and confirmation of its original condition, we will promptly process your refund or exchange. If you choose refund, we will make the refund directly to your Paypal account/ credit card/ debit card of payment within 10 working days.

7. You will be notified by email when we received your return and also after the refund has been processed.


Please note that the actual time for the refund to be shown in your Paypal account/ credit card/ debit card used for placing the order will be depending on your Paypal/ bank. Please contact Paypal/ your bank directly for further details.